When someone dies at home you should first contact the doctor of the deceased and they will call to certify and pronounce death. If they are satisfied with the cause of death they will issue the Medical Certificate of Death. Sometimes the Doctor may ask you to collect the certificate from their surgery the following day. You can then contact us so we can call on you and bring the deceased into our care.

If someone dies in a nursing home the staff there will liaise with the doctor and they will contact us.

If someone should die unexpectedly, the Coroner (England and Wales) will be automatically involved. If the deceased has not visited their doctor recently, the emergency doctor, or any police involved, will inform the relevant Coroner's office. At this point you should contact us as soon as possible and we will liaise with the coroner on your behalf. We will be able to help you every step of the way with the procedures involved.

When someone dies abroad or away from their home, please contact us promptly and we will make all the relevant arrangements to bring the deceased into our care. We will also make an appointment for you and your family to make all the necessary arrangements with us